FAQ

When you find an item you’d like to bid on, there are two options. Depending on your availability to update your bids. 1. You can enter the minimum bid amount which will be displayed in the area to left of the bid entry boxes under the column title “next bid required”. All of our auctions start at $5.00, but the increments increase as the highest bid increases. If you have a fixed amount you’d like to submit, you can enter your bid in the box to the right which is for “max bids”. Other bidders can’t see your max bid amount and will be automatically outbid by you until they’ve outbid YOUR max bid. Any bids made in the last few minutes of the auction will cause the auction to be extended.

Once you’ve registered with onlinetrainuactions.com , you will be assigned a bidder number and a password. Within each auction announcement listed on our home page, you will see a link that says: Click here to bid online now. Once you’ve clicked on the link you will see the items within the auction, to the far right of each auction, there will be two data entry boxes. The one to the left is where you enter your bid amount. The box to the right is where you enter your max bid. Max bid is generally when you KNOW your limit to what you will pay for the item & don’t have the time to keep visiting the site to increase your bids if needed. Your max bid may also be outbid. You will receive email notifications of the status of your bids.

Note: Any bids made in the last few minutes of the auction will cause the auction to be extended for up to four minutes longer to prevent bid sniping and to give everyone a fair chance at bidding.

Time may be extended for certain auctions that receive multiple bids near their end time.

If you didn’t get your confirmation email, you will need to request it again here. You should receive your confirmation email within 24 hours.

Remember: Your confirmation email will only be sent to the email address you registered with.

If you don’t receive the confirmation notice again within 24 hours, please contact your provider about possible email difficulties.

This issue is almost always caused by an invalid email address entered into your profile. To check/update your email address, sign into your bidder profile and make any necessary changes. The other reason this may be happening is because your emails from us are going directly to your spam folder. Check your spam folder and add OnlineTrainAuctions.com as an approved sender.

At the end of each auction, the credit card you provided for purchases will automatically be charged (bidding premiums, sales tax etc) and you will be sent an invoice/receipt detailing your purchases and total. If you are out-of-state and require shipping   all items will be combined for your convenience. 

On your purchase invoice you will note the address and times set for local pick ups. If you are not local your items will be shipped out with care. If you are coming to pick up your winnings you will need to provide a photo ID with your invoice. Should you forget your invoice your ID will used to verify your person. The invoice mailed to you is your receipt. 

*Note: If your card is declined when our system charges your card at the end of an auction, your bidding privileges will be suspended until a valid credit card is on file.

We ship to the following destinations domestically and internationally: North America: Continental US (excluding Hawaii, Alaska, APO/FPO, and US Protectorates), Canada, Mexico, Asia and Australia: Australia, Bangladesh, China, Hong Kong, India, Japan, Korea, Malaysia, New Zealand, Pakistan, Singapore, Sri Lanka, Taiwan, Thailand, Europe: Belgium, France, Germany, Ireland, Italy, Luxembourg, Monaco, Netherlands, UK

Note: INTERNATIONAL BIDDERS Before checking out please notify our office so that we can notify you of the correct total.

Yes. We do offer clients very affordable shipping for all of their orders.

All auction pickup information will be on our website under the auction that you’re bidding on. Simply click on the details link. You will also see pick-up dates, times and location on the invoice that is emailed to you at the end of the auction.

We do not offer assistance with carrying items to your car or help loading them. We will bring all items to the entrance of the warehouse where they can be carried out. If a staff member is needed to help, please be sure to ask during pick-up days.

If you are unable to pick up your items on either of the scheduled pick-up days, arrangements can be made (BY APPOINTMENT ONLY) to pick up your items on the following pick-up days ONLY. You must call us at (859) 360-0531 or email us at service@aergroup.net to schedule your appointment before the scheduled pick-up days that you were unable to attend have ended. Items left behind without any arrangements made before the end of the pick-up period will be considered abandoned and either relisted in our next auction or sold otherwise.

Yes. We do offer combined shipping. Unlike the other massive on-line auction services we do not charge our clients anything other than the United States Postal Services flat rate shipping fees. Once you have completed your auction, please send us an email regarding your purchases. We will send you a combined shipping quotation.

We have a very good track record of packages arriving safely, but we do realize things work. Please contact us and we will arrange for you to return the item to us and arrange to have the item replaced or issue you a refund.

You may return any item that you are not happy with for any reason within 14 days of the receipt of the item, in the same condition you received it in. We will be happy to either replace or repair your item, if applicable, or issue you a refund. You must Submit a Return Ticket to arrange the return.

If you are returning the item due to some fault of ours, we will refund your purchase price, our original shipping charges, and your return shipping charges. If you are returning the unopened item for some other reason or requesting to cancel the order, we will refund your purchase price minus a 10% restock fee and any refused shipment charges. All returned items are inspected by our Returns Department before beginning repair work or issuing a refund. Your refund will be issued within 3-5 business days after we receive the item.